Refund policy

No Refund Policy

All sales at Ntaba Kitoko are final. Due to the perishable nature of our food products, we are unable to accept returns or offer refunds once an order has been placed and confirmed.

Exceptions

If your order arrives damaged, incorrect, or in an unsatisfactory condition, please contact us within 24 hours of delivery at [your contact email] with a description and photo of the issue. We will assess each case individually and, where appropriate, offer a replacement or store credit at our discretion.

This policy is in line with standard practice for food businesses in the UK.